Terms of service.

We know it’s boring but please give it a read. By requesting our services you agree to these terms in full.

Unless otherwise agreed in writing all our clients agree to the following:

Estimates are valid for 14 days after issue.

Reasonable expenses may be invoiced in addition to the estimate amount, these include but are not limited to overtime, travel, food and consumables.

One day shall not exceed 10 hours of production (e.g. filming) or 8 hours of pre-production (e.g. planning) or post-production (e.g. editing) including reasonable breaks, and no more than 2 hours of total additional travel time before work day begins and after completion.

Missed meal breaks will incur a charge of 1 hour overtime.

Travel time over 2 hours will be deducted from the work day or if this is not possible charged as overtime.

Travel only days where no work is undertaken will be charged at half day rate for crew travelling for up to 5 hours and equivalent hourly rate for all hours thereafter.  If any work has to be undertaken on a travel day, including load in, set up, meetings etc then the day will become a work day and be treated as per aforementioned terms

Overtime is charged on crew roles only at 1.5x equivalent hourly rate rounded up.

Work environments must be safe and we must be made aware of any known unusual hazards such as cramped conditions, extremes of temperature, working at height etc in advance.

Any cancellations shall incur any work or expenses already undertaken. In addition, cancellation within 3 working days of commencement will incur a charge of 25% of the quoted amount, within 2 working days will incur 50% and within 24 hours will be charged for in full.   Cancelation periods do not include weekends and bank holidays.

Invoices are based on work agreed plus expenses and not work completed. Invoices may be issued at any time once the project is confirmed as going ahead. Multiple invoices may be issued as a project progresses to cover any additional work or expenses.

Invoices will be issued in a timely manner regardless of your companies purchase order policy and whether a PO has been received or not.  It is your responsibility to ensure that any necessary purchase orders or other reference numbers are provided to us before it is time for us to issue an invoice if you wish it to be included.

Depending on the nature and value of the project we may require a deposit amount to be paid in advance of work commencing.

All invoices must be paid within 30 days of being issued as outlined in UK statutory law or late payment fees and interest may be applied. Late payment has a direct effect on our business and credit account management is essential for us to deliver the excellent level of service you expect. We therefore kindly ask that you respect our credit terms. If you (the client) are unable to make payment within these terms an alternative payment agreement must be made in writing before commencing the project.

You must have all necessary usage permissions for any materials (videos, logos, images etc) provided to us for inclusion in the finished product and agree to hold Flying Spider Ltd and our associates harmless from and thus you accept full liability for any issues associated with this.

On projects where a final edit is being delivered, Flying Spider Ltd retains full ownership and copyright on all footage, recordings and any other assets created by us during production. Unedited assets and associated rights can be purchased for £400+vat or 10% of the full project value, whichever is greater unless our scope of work is the provision of unedited assets in which case this is treated as the finished product.

On projects where a final edit is being delivered the rights for the finished product only are automatically transferred to the client once remittance is received and cleared in full. Flying Spider Ltd will retain a licence in perpetuity to use the finished product for promotional purposes only.

Unless otherwise agreed all project material may be permanently erased from our systems 30 days after final delivery. It is your responsibility to ensure any files held on our file transfer and online collaboration systems are downloaded and safely stored within that time.